Transform the impact and speed of IT Services

IT service management (ITSM) tools and solutions enable organizations to provide exceptional internal and external services with tightly integrated processes across the broader enterprise. With Jira Service Management, allow your Dev, IT Ops, and business teams to collaborate at high-velocity, so they can respond to changes and deliver great customer and employee service experiences fast.

IT service management and ITIL made easy

ITSM project scoping

Is your team in a dilemma whether the scope of your project will really support your business requirements? We help you analyse, suggest and implement your project by designing the right Atlassian ITSM solution.

ITSM deployment

Speedup your deadline processes and maximize value. Jira Service Management experts provide a detailed and a proven methodology based on pre-built modules to increase your efficiency and deliver your desired business outcomes.

Jira Service Management Migration

Our expertise lies in data migration from various tools like Service Now, BMC Remedy, OTRS, Cherwell, Hornbill, Topdesk, and many more. We make sure that the migration is quick, painless and efficient.

Service desk agents training

Accelerate user adoption and get more from your tools with our Jira Service Management expert and administrator courses specially crafted for growing IT teams.

Ready to take your ITSM solution to the next level?

ITIL Experts

Our experts have dual ITIL and Atlassian certifications, so they know why and how to bridge the gap between processes and tools.

Out-of-the-box approach to accelerate your timeline

We use our proprietary, pre-built configuration modules aligned with ITIL to accelerate your time to go-live and minimize customizations

At the core of Jira Service Management, lies technology transformation

Out path breaking tools (Excellentable, Unstoppable and Codefactori) can be found on the marketplace so that you can never lie behind in your growth.

Our Approach

Assessment Discovery & Design

Our recommendations are based on our technology assessments that allow us to understand the needs, pain points and objectives in tandem with the current state of technology. Our team uncovers deep understanding of the current business process and identifies areas that need re-engineering opportunities.

Proof of Concept

Proof of Concept (PoC) uncovers a working prototype of the desired functionality for stakeholders to review. This helps us evaluate the technical and functional feasibility of the technology and enables stakeholders to make confident evaluations of tools.

ITSM Execution

It’s time to say goodbye to the Old School IT practices and revamp the current technology to a new set of tools that better aligns with your organizational objectives. Our services provide support for your tools and users on a day-to-day basis so you can focus on your core operations.

Why Choose Us

A global organization that combines efficiency and technical expertise to provide innovative results within the software development lifecycle.

Our Managed Services

Our offerings can empower you to focus on the different perspectives of your organization, and we manage complete product delivery engagements.

Time & Material
(Hourly | Daily | Weekly | Monthly)
Managed Capacity
(Dedicated)
Managed Services
(Fixed Price | Strategic)
Business Need
Tailored Capabilities Variable Scope Project Development/ Support Capbilities Variable Scope Full lifecycle capabilities Fixed scope
Operating/Commercial Framework
Time & Materials Staffing, Quality, Schedule and Utilization Fixed fee for fixed capacity Staffiing, quality, schedule and utilization Fixed fee/gainshare Business outcome KPI's Productivity
Client Operational Control
Full / End-to-End Strategy, operating model, day to day priorities Strategu / Partnership
Delivery Ownership with Client
Very High High Low
Total Savings Potential
Low Medium Very High
Typical Engagement/ Type of Work
Tailored skills Limited Addteq oversight Specialized skills Addteq/client partnership on day-to-day management Breadth of skills across the Development lifecycle Day-to-day oversight by Addteq
Get It Now Get It Now Get It Now

Our Managed Services

Our offerings can empower you to focus on the different perspectives of your organization, and we manage complete product delivery engagements.

Time & Material

(Hourly | Daily | Weekly | Monthly)

  • Business Need

    Tailored Capabilities
    Variable Scope

  • Operating/Commercial Framework

    Time & Materials
    Staffing, Quality, Schedule and Utilization

  • Client Operational Control

    Full / End-to-End

  • Delivery Ownership with Client

    Very High

  • Total Savings Potential

    Low

  • Typical Engagement/ Type of Work

    Tailored skills Limited Addteq oversight

Get It Now

Managed Capacity

(Dedicated)

  • Business Need

    Project Development/ Support
    Capbilities
    Variable Scope

  • Operating/Commercial Framework

    Fixed fee for fixed capacity
    Staffiing, quality, schedule and utilization

  • Client Operational Control

    Strategy, operating model, day to day priorities

  • Delivery Ownership with Client

    High

  • Total Savings Potential

    Medium

  • Typical Engagement/Type of Work

    Specialized skills
    Addteq/client partnership on day-to-day management

Get It Now

Managed Services

(Fixed Price | Strategic)

  • Business Need

    Full lifecycle capabilities
    Fixed scope

  • Operating/Commercial Framework

    Fixed fee/gainshare
    Business outcome KPI's
    Productivity

  • Client Operational Control

    Strategu / Partnership

  • Delivery Ownership with Client

    Low

  • Total Savings Potential

    Very High

  • Typical Engagement/Type of Work

    Breadth of skills across the Development lifecycle Day-to-day oversight by Addteq

Get It Now

Our Featured Articles

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How to Migrate Existing Legacy ITSM Tools to JSM

Opting for a modern, feature-rich, and future-ready ITSM tool like JSM is a great way to accelerate service delivery.

Top 6 Challenges of Cloud DevOps and Tips to Overcome them

To ensure success. you need to be aware of common challenges, and embrace implementation best practices to glean maximum results.